Keep everyone connected. Keep deliveries moving.
Bring dispatchers, drivers, and customers closer together with Svelta In-App Chat. Communicate in real time, share delivery-related information, and resolve issues faster, all while keeping conversations organized and accessible.
Dispatcher–Driver Chat
Keep your team connected in real time.
Enable direct communication between dispatchers and drivers to share instructions, clarify delivery details, and resolve unexpected issues. Reduce unnecessary calls and keep your operations moving when plans change.
Customer–Driver Chat
Keep every conversation connected to the right delivery.
Allow customers and drivers to communicate through order-linked conversations. With stored chat history and quick messages, your team can respond efficiently, maintain context, and handle common delivery questions with greater consistency.
Privacy Through Masked Phone Numbers
Protect personal contact details.
Help customers and drivers communicate without unnecessarily exposing their personal phone numbers. Masked numbers support a more privacy-conscious delivery experience while keeping communication accessible.
Push Notifications
Make sure important messages get noticed.
Keep drivers and dispatchers informed with push alerts for new messages and relevant updates, helping your team respond promptly when delivery instructions change or an issue needs attention.
Photo Attachments
Show the issue. Share the context.
Add photos to conversations to help explain delivery obstacles, access problems, or other situations that are difficult to describe in words. Give your team more context to understand issues and determine the next steps.
Spoken Message Playback
Keep drivers informed on the move.
Make relevant messages available through spoken playback, helping drivers receive important information without needing to read their screens. Support safer communication practices while drivers remain focused on the road.
Searchable Communication History
Keep important conversations within reach.
Find previous messages and revisit delivery-related discussions when questions arise. Searchable communication records help authorized teams understand what was communicated, support issue resolution, and improve operational accountability.
Better communication. Smoother deliveries.
Reduce communication gaps, resolve delivery issues faster, and give your team the context it needs to act. With Svelta In-App Chat, conversations become a more connected part of your delivery workflow.
Frequently Asked Questions
What is Svelta In-App Chat?
Svelta In-App Chat is a communication feature that connects dispatchers, drivers, and customers through delivery-related conversations. It helps teams share instructions, clarify details, and resolve issues while keeping communication connected to delivery operations.
Who can communicate through Svelta In-App Chat?
Svelta supports dispatcher–driver and customer–driver communication. This helps operations teams coordinate deliveries internally while giving customers and drivers a direct way to discuss delivery-related questions.
How does in-app chat improve delivery operations?
By keeping communication within the delivery workflow, Svelta helps reduce communication gaps, clarify instructions, and address unexpected issues more efficiently. Teams can access relevant conversation history instead of relying solely on separate calls or disconnected messages.
Can dispatchers communicate directly with drivers?
Yes. Dispatcher–driver chat allows teams to share delivery instructions, clarify stop details, and discuss unexpected situations. This helps dispatchers and drivers stay connected when delivery plans or circumstances change.
Can customers chat directly with drivers?
Yes. Customer–driver chat enables communication about a specific delivery through order-linked conversations. This helps customers and drivers exchange relevant information while keeping the discussion associated with the right order.
Does Svelta In-App Chat protect personal phone numbers?
Svelta supports masked phone numbers to help customers and drivers communicate without unnecessarily revealing their personal contact details. This adds a layer of privacy to delivery-related communication.
Does the chat feature support push notifications?
Yes. Push notifications can alert drivers and dispatchers to new messages and relevant updates, helping them notice important information and respond when action is needed.
Can drivers and dispatchers share photos in chat?
Yes. Photo attachments allow users to provide visual context for situations such as access problems, delivery obstacles, or other issues that may be difficult to explain through text alone.
Can drivers listen to messages instead of reading them?
Svelta supports spoken message playback, allowing relevant messages to be heard rather than read on screen. This can help drivers access information while reducing the need to interact visually with their devices. Drivers should only use this feature when it is safe and lawful to do so.
Can I search previous conversations?
Yes. Searchable communication history helps authorized users find previous messages and revisit delivery-related discussions. This can support issue resolution, clarify what was communicated, and provide useful context for operational follow-up.
Are chat conversations linked to individual deliveries?
Customer–driver conversations can be linked to the relevant order, helping users keep discussions organized and connected to the delivery in question. This makes it easier to find relevant information when a delivery issue arises.
Can in-app chat reduce unnecessary phone calls?
It can help reduce reliance on separate phone calls by giving dispatchers and drivers a shared communication channel for instructions and delivery updates. The extent of the reduction depends on how your team uses the feature and the needs of your operation.
Can in-app chat help resolve failed deliveries or access problems?
Yes. Drivers can communicate delivery obstacles, share photos where useful, and clarify details with the relevant team or customer. This can help teams understand the situation and decide on the next steps more efficiently.
Is Svelta In-App Chat suitable for businesses with multiple drivers and dispatchers?
Svelta In-App Chat is designed to support communication between operational roles involved in deliveries. It can help businesses coordinate drivers and dispatchers while keeping delivery-related conversations more organized as operations grow.
How can I find out if Svelta In-App Chat is right for my business?
Contact the Svelta team to explore how in-app communication can fit into your delivery workflows, improve coordination between drivers and dispatchers, and help your business manage delivery-related communication more effectively.