Last updated: 20 May 2025

At Svelta Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.svelta.io or use our software platform and services.

1. Information We Collect

We collect the following types of data:

  • Personal Information: Name, email, phone number, company details, and payment information when you register or contact us.
  • Account Information: Usernames, passwords, and preferences.
  • Usage Data: Log data, browser type, device information, IP address, pages visited, and time spent.
  • Cookies: We use cookies and similar technologies to enhance your experience, understand user behavior, and analyze traffic via tools like Google Analytics.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our Services
  • Manage user accounts
  • Process transactions and send billing information
  • Send service-related notices, updates, and promotional communications
  • Analyze usage for improvements
  • Ensure legal compliance and protect against fraud

3. Legal Basis for Processing

We process your data under the following bases:

  • Contractual necessity (e.g., to provide our services)
  • Legitimate interests (e.g., to improve our services)
  • Consent (for optional communications and cookies)
  • Legal obligations

4. Sharing of Information

We may share data with:

  • Third-party service providers for hosting (AWS), analytics (Google), payments, CRM tools, and communications
  • Affiliates or subsidiaries under common ownership
  • Authorities if required by law or to protect rights and safety

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined or comply with legal obligations.

6. International Data Transfers

Data may be stored or processed outside your country, including in the EU and via cloud providers like AWS. We take appropriate safeguards to ensure data security and compliance.

7. Your Rights

Under applicable law (e.g., GDPR), you have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (“right to be forgotten”)
  • Object to processing or restrict it
  • Request data portability

To exercise these rights, contact us at info@svelta.io.

8. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, or misuse.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:
Svelta Limited
Archiepiskopou Makariou III Avenue 86, Office 502
3020, Limassol, Cyprus
📧 info@svelta.io
📞 +357 25 344476