Everything Your Drivers Need. All in One Place.
The Svelta Driver App brings your delivery operations to your drivers’ smartphones, helping them manage assigned jobs, navigate routes, communicate with dispatchers, and complete deliveries efficiently. Available for supported iOS and Android devices, it simplifies daily workflows while keeping your entire team connected.
– Simplify driver onboarding: Help new drivers get familiar with their tasks and workflows, making it easier to expand your delivery workforce.
-Streamline route execution: Give drivers access to assigned orders, route details, and navigation from one convenient interface.
– Maintain operational visibility: Keep dispatchers informed about delivery progress and changes throughout the day.
– Standardize daily workflows: Provide a consistent, intuitive process for managing collections, deliveries, and exceptions.
Faster Updates. Simpler Workflows.
Enable drivers to record key delivery milestones with minimal effort, keeping operational records accurate and up to date.
One-Tap Delivery Updates
Let drivers quickly update job statuses, from en route and arrival to successful completion, so dispatchers can follow progress without unnecessary calls.
Digital Proof of Delivery
Document completed deliveries using photographs, customer signatures, notes, barcode scans, and configurable forms, where supported. Keep delivery records accessible for verification and dispute resolution.
Inventory and Delivery Exception Management
Record rejected or unsuccessful deliveries and capture the reasons behind them. Improve accountability and give operations teams better information for follow-up and reporting.
Flexible Tools for Advanced Delivery Workflows
Adapt the driver experience to your business processes with configurable actions and data collection.
-Item-Level Instructions: Define specific handling steps for individual products or parcels.
-Customer Verification: Support identity or age checks where required by the applicable delivery workflow and regulations.
– Integrated Web Tools: Provide access to relevant web-based applications from within the driver workflow.
– Custom Digital Forms: Collect additional information through configurable forms, including conditional questions based on delivery circumstances.
A Clear View of Every Assignment
Routes at a Glance
Let drivers review assigned orders in a list or map view, making it easier to understand their schedules and prepare for upcoming stops.
Customer and Delivery Instructions
Display relevant notes and special requirements provided by customers, dispatchers, or connected systems, helping drivers complete each job according to the requested service.
Better Communication. Smoother Deliveries.
Direct Customer Contact
Allow drivers to call or message recipients when coordination is needed, helping resolve access issues and arrange successful handovers.
Real-Time Driver Visibility
Connect the driver app with Svelta’s management dashboard so authorized operations teams can monitor driver locations and delivery progress during active shifts.
In-App Driver–Dispatcher Communication
Enable drivers and dispatchers to exchange messages while routes are underway, making it easier to clarify instructions, resolve delivery issues, and coordinate changes without relying on separate communication channels.
Connect your people. Clarify your deliveries. Keep operations moving.
Discover how Svelta can help your team bring delivery communication closer to the work that matters.
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Frequently Asked Questions
What is in-app chat in delivery management?
In-app chat enables delivery teams to exchange messages through a supported application rather than relying entirely on external messaging platforms or phone calls. Depending on the available workflow, it can connect dispatchers and drivers, support customer–driver conversations, and keep communication associated with delivery activity.
Can dispatchers communicate directly with drivers?
Yes. Svelta’s in-app chat feature is intended to support direct dispatcher–driver communication, allowing teams to share instructions, clarify delivery details, and coordinate responses to operational issues.
Can customers communicate with drivers?
Customer–driver chat can be linked to an individual order, helping keep the conversation relevant to the delivery. The exact availability and initiation of customer chat depend on the configured workflow.
Are conversations saved?
Conversation history can be stored and made available for later reference. Searchable communication records can help authorized users locate relevant exchanges and review the context behind delivery-related questions or exceptions.
Can users send photos in chat?
Photo attachments can provide visual context for delivery-related communication, helping explain issues that may be difficult to describe in text alone.
Can drivers listen to messages instead of reading them?
Spoken message playback can make suitable messages available as audio, helping drivers receive information without needing to read their screens. Drivers must still follow applicable road rules and only interact with devices when safe.
How do users know when a new message arrives?
Push alerts can notify relevant users when new messages or communication updates are received, helping important information reach the intended person.
How does in-app chat improve accountability?
Searchable communication records make previous exchanges easier to locate and review. This can help teams investigate delivery issues, understand what instructions were provided, and maintain continuity when another team member needs to follow up.
Why use in-app chat instead of personal messaging apps?
A delivery-focused communication workflow can help keep conversations closer to the relevant operational activity, reduce reliance on personal contact details, and make communication easier to review. The extent of these benefits depends on how the feature is configured and used across the organization.